How to Work with Aggressive People

Description

Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, you've got your work cut out for you. That's where this course comes in handy. It details the characteristics of the six most common types of aggressive people and provides effective ways you can cope with their behaviors.

Outline

• Recognize Benefits Of Coping With Hostile-Aggressive People In The Workplace.

• Identify Comments Made By A Verbal Assailant.

• Apply Strategies To Deal With Verbal Assailants In Given Business Scenarios.

• Identify Examples Of Dirty Diggers.

• Apply Strategies To Deal With A Dirty Digger In A Business Scenario.

• Choose Examples Of Statements That Describe A Hothead.

• Apply Strategies To Deal With A Hothead In A Business Scenario.

• Recognize The Value Of Coping With Passive-Aggressive People In The Workplace.

• Identify Characteristics That Best Describe A Knowledge Warden.

• Apply Strategies For Coping With A Knowledge Warden In A Business Scenario.

• Select Characteristics Of An Unresponsive Aggressor.

• Apply Strategies For Coping With An Unresponsive Aggressor In A Business Scenario.

• Identify Characteristics Of A Waffler.

• Use Strategies To Cope With A Waffler In A Business Situation.