Effective Communication with Difficult Coworkers Simulation

Description

You work as a computer support specialist for Hilltop College, a small liberal arts college. Your boss, Max, is the new manager of computer support. Unfortunately for you, Max is difficult to work with and often points his finger at his subordinates. You will have to cope effectively with his behavior. In addition, you work with several other types of difficult people that will put your communication and behavioral skills to the test. You will need to deal with them appropriately in order to do your job well and grow professionally. This simulation is based on the SkillSoft series "Working with and Managing Difficult People" and is based on the following courses: comm_04_a01_bs_enus, comm_04_a02_bs_enus, comm_04_a03_bs_enus, and comm_04_a04_bs_enus.

Outline

• Effective Communication With Difficult Coworkers Simulation

  • Coping With A Difficult Boss.

  • Communicating Your Message To A Difficult Person.

    • Communicating Your Message To A Difficult Person.

  • Dealing With The Dirty Digger.

    • Dealing With The Dirty Digger.

  • Dealing With The Knowledge Warden.

    • Dealing With The Knowledge Warden.

  • Dealing With The Bleater.

    • Dealing With The Bleater.

  • Dealing With The Finger-Pointer.

    • Dealing With The Finger-Pointer.

  • Dealing With The Perfectionist.

    • Dealing With The Perfectionist.

  • Dealing With The Saboteur.

    • Dealing With The Saboteur.

  • Dealing With The Hothead.

    • Dealing With The Hothead.