Effective Administrative Support Professional Simulation

Description

Today's office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment, and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of responsibilities and challenges that face administrative professionals. Whether greeting visiting clients, drafting memos or dealing with office politics, you'll want to stay sharp, keeping the ultimate goal in mind--administrative excellence. This simulation provides links to the following SkillSoft courses: ADM0101, ADM0102 and ADM0103.

Outline

• Effective Administrative Support Professional Simulation

  • Maintaining Professionalism.

  • Creating A Positive Work Environment.

    • Creating A Positive Work Environment.

  • Avoiding Office Politics.

    • Avoiding Office Politics.

  • Demonstrating Interpersonal Skills.

    • Demonstrating Interpersonal Skills.

  • Managing Telephone Calls.

    • Managing Telephone Calls.

  • Handling Rudeness.

    • Handling Rudeness.

  • Greeting Clients And Visitors.

    • Greeting Clients And Visitors.

  • Demonstrating Formal Communication.

    • Demonstrating Formal Communication.