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 Advanced Administrative Support Simulation (ADM0110)

 

Advanced Administrative Support Simulation

  • Code: ADM0110

  • Duration: 30 minutes

Description

You're an administrative assistant at the corporate headquarters of King's Stores Company, a chain of retail stores, and report to Maxine Washington, Merchandising Manager. Recently, you were disappointed when Maxine turned you down for a promotion. During a meeting with Maxine, you'll have the opportunity to find out to why she didn't promote you. You'll need to listen actively and effectively to her constructive criticism. Also, you will need to deal with this criticism like a professional. After the meeting, maintaining a positive attitude and avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to represent her with confidence and authority when she's not in the office. This simulation is based on the Advanced Skills for Administrative Support series and contains links to the following SkillSoft courses: ADM0111, ADM0112, ADM0113, ADM0114.

Outline
  • Advanced Administrative Support Simulation

    • Maintaining A Positive Attitude.

    • Increasing Your Self-Esteem.

      • Increasing Your Self-Esteem.

      • Mediating Conflict.

      • Dealing With Criticism Professionally.

    • Listening Effectively.

      • Listening Effectively.

    • Pitching A Partnership Proposal To Your Boss.

      • Pitching A Partnership Proposal To Your Boss.

    • Implementing A Partnership Plan.

      • Implementing A Partnership Plan.

    • Dealing With Calls And Visitors.

      • Dealing With Calls And Visitors.

    • Coping With Difficult People.

      • Coping With Difficult People.

    • Saying "No" With Confidence.

      • Saying "No" With Confidence.

    • Handling Crisis Situations.

      • Handling Crisis Situations.

    • Representing Your Boss With Authority And Confidence.

      • Representing Your Boss With Authority And Confidence.

    • Mediating Conflict.

      • Mediating Conflict.

    • Dealing With Criticism Professionally.

      • Dealing With Criticism Professionally.
         

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